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Return to shopRefund Processing Timeline
| Stage of Refund | Description | Timeframe |
|---|---|---|
| Item Returned to Thebigspring | Our Quality Control team inspects the returned item. | Within 3–5 business days of arrival |
| Refund Approval | Customer is notified by email once inspection is complete. | Same day inspection is finished |
| Refund Initiation | Refund is issued via PayPal back to the original payment source. | Within 14 business days after approval |
| Funds Appearing in Account | Depends on bank or card issuer timelines. | Varies by financial institution |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
|---|---|---|
| Item condition | Yes | Must be unused, undamaged, and free of signs of wear. |
| Original packaging | Yes | Packaging must be intact and include all tags. |
| Proof of purchase | Yes | Order number or confirmation email required. |
| Return approved under Thebigspring Return Policy | Yes | Item must meet all conditions listed in main Return Policy. |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Clearance or discounted items | Not eligible | All sale items are considered final sale. |
| Wrong size chosen by customer | Not eligible | Please review the size guide before ordering. |
| Incorrect customization or spelling provided by customer | Not eligible | Personalized items follow strict input rules. |
| Color differences caused by display screens | Not eligible | Minor color variations are normal. |
| Return shows signs of wear, alteration, or damage | Not eligible | The item will be sent back to customer if requested. |
Exchanges
| Exchange Reason | Eligible? | Details |
|---|---|---|
| Defective product received | Yes | Must submit photos of defect to support. |
| Damaged item on arrival | Yes | Replacement sent once damage is verified. |
| Size, color, or preference change | No | Only defective/damaged items qualify. |
| Replacement out of stock | Refund instead | Full refund issued to original payment method. |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (default) | All refunds are securely processed through PayPal, even if the original payment was made via credit card or other provider. |
| Original payment source | Refund is always routed back to the original method used at checkout. |
| Proof of refund | Provided upon request if your bank needs verification. |
What To Do If You Haven’t Received Your Refund
| Step | Action |
|---|---|
| 1 | Check with your bank or card provider, as processing times vary. |
| 2 | Review the refund confirmation email from Thebigspring. |
| 3 | Contact us for proof of refund initiation if the delay persists. |
Contact Information
| Method | Details |
|---|---|
| support@thebigspring.com | |
| Address | 30010 SW 145th Ct, Homestead, FL 33033, United States |