Privacy Policy

Effective Date: July 10, 2026

At Thebigspring (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit thebigspring.com, create an account, place an order, contact customer support, or otherwise interact with our website.

Please read this Privacy Policy carefully before using our website or providing personal information.

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Summary

• We collect information necessary to process orders, provide support, and improve our services.
• We use personal information only for legitimate business purposes and legal obligations.
• We do not sell personal information to third parties.
• We use cookies and similar technologies to operate and improve our website.
• We implement reasonable security measures to protect customer information.
• Customers may request access, correction, or deletion of personal information where permitted by law.
• Personal information is shared only when necessary for payment processing, order fulfillment, shipping, legal compliance, or website operations.
• Customers may contact us at any time regarding privacy-related questions.

Contact Information

Thebigspring
Website: thebigspring.com
Business Address:
594 Farmington Ave C1
Hartford, CT 06105-3034
United States
Email: support@thebigspring.com
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Information We Collect

We may collect information directly from you, automatically through your use of the website, and from trusted service providers.

Information You Provide

When placing an order, creating an account, subscribing to communications, or contacting us, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Payment-related information
• Customer support communications
• Preferences you voluntarily provide

Payment Information

• Payments are processed through secure third-party payment providers.
• We do not store complete payment card numbers, card security codes, or full payment credentials on our servers.
• Payment processors may collect information necessary to authorize and complete transactions securely.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referral source
• Website activity
• Date and time of visits
• Session information

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Verify transactions
• Provide customer support
• Communicate about orders and services
• Manage customer accounts
• Prevent fraud and unauthorized activity
• Improve website functionality
• Analyze website performance
• Comply with legal obligations
• Protect our rights and business operations

We use personal information only when there is a valid legal basis for doing so.

Order Fulfillment and Shipping

To complete and deliver your orders, we may share necessary information with service providers, including:

• Payment processors
• Shipping carriers
• Order management providers
• Customer support platforms

Shared information may include:

• Name
• Shipping address
• Email address
• Telephone number when necessary for delivery
• Order information

Information is shared only to the extent necessary to perform the requested services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences
• Maintain shopping cart functionality
• Keep users logged in
• Improve website performance
• Analyze traffic and visitor behavior
• Detect security issues
• Prevent fraud

Types of Cookies We May Use

Essential Cookies

Required for core website functionality, including:

• Navigation
• Shopping cart operation
• Secure checkout
• Account access

These cookies cannot be disabled without affecting website functionality.

Analytics Cookies

Help us understand:

• Website traffic
• Visitor interactions
• Website performance
• Popular content

Functional Cookies

Allow the website to remember preferences such as:

• Language settings
• Device preferences
• User selections

Marketing and Advertising Cookies

Where applicable, these cookies help measure advertising effectiveness and improve customer experiences.

Cookie Choices

Most web browsers allow users to:

• View cookies
• Delete cookies
• Block cookies
• Configure cookie preferences

Disabling certain cookies may affect website functionality and user experience.

Information Sharing

We do not sell personal information.

We may share information only in the following circumstances:

Service Providers

With trusted providers that assist with:

• Payment processing
• Shipping and logistics
• Website hosting
• Security services
• Analytics
• Customer support

Legal Requirements

When required by law, regulation, court order, or legal process.

Business Protection

To:

• Prevent fraud
• Investigate security incidents
• Protect customers
• Enforce our policies
• Defend legal claims

Business Transactions

In connection with a merger, acquisition, asset transfer, financing transaction, or similar business event, subject to appropriate confidentiality protections.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders
• Provide services
• Maintain records
• Resolve disputes
• Prevent fraud
• Meet legal, accounting, or regulatory requirements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Disclosure
• Misuse
• Alteration
• Loss
• Destruction

While no system can guarantee absolute security, we continually work to protect customer information using commercially reasonable security practices.

Your Privacy Rights

Depending on applicable laws and your location, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Object to certain processing activities
• Request data portability where applicable
• Withdraw consent when processing is based on consent

Requests may be submitted by contacting us using the information provided in this policy.

We may need to verify identity before fulfilling certain requests.

Children’s Privacy

• Our website is intended for a general audience and is not directed toward children under the age of 13.
• We do not knowingly collect personal information from children under 13.
• If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to delete the information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

• Third-party content
• Third-party privacy practices
• Third-party security practices

Users should review the privacy policies of any third-party websites they visit.

International Data Transfers

Although we currently sell and ship products only within the United States, information may be processed or stored in locations where our service providers operate.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for personal information.

Do Not Track Signals

Some browsers offer a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in legal requirements
• Operational changes
• Technology updates
• Business practices

The latest version will always be posted on our website with an updated Effective Date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

Thebigspring
Website: thebigspring.com
Business Address:
594 Farmington Ave C1
Hartford, CT 06105-3034
United States
Email: support@thebigspring.com
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)