Privacy Policy

Effective Date: [November, 2025]

Introduction
This Privacy Policy explains, in clear and simple terms, how we collect, use, store, and protect the personal information you share with us while using our website or making a purchase. By browsing, interacting with, or completing a transaction through our platform, you acknowledge that you have read and understood the practices described here. If you do not agree with any part of this policy, we kindly ask you to refrain from using our site.

THEBIGSPRING LLC is committed to providing a shopping experience built on trust, transparency, and security. Our company follows recognized privacy standards, including GDPR, CCPA, and other applicable regulations designed to safeguard your data. We believe every customer deserves to know exactly how their information is handled. That clarity helps you shop with confidence and helps us deliver a responsible and secure service environment.

We understand that your personal information is sensitive, and we take our responsibility to protect it very seriously. Whether you’re browsing our product collection, signing up for an account, or placing an order, we want you to feel fully informed about what happens behind the scenes. Our goal is not only compliance with privacy laws but also creating a user experience based on respect and transparency.

Information We Collect
To provide a smooth and functional shopping experience, several types of information may be gathered when you interact with our website. The following list outlines the categories of data we may collect and the situations in which they are obtained:

• Personal identification details, such as your name, email address, phone number, and other contact information supplied during account creation or checkout. This information ensures we can reach you about orders, support questions, or updates.
• Billing and shipping addresses provided when completing a purchase. This is necessary for processing payments, verifying identity, and making sure orders arrive at the correct destination.
• Payment-related details, which are processed securely through trusted partners such as credit card processors, PayPal, or other approved payment gateways. We do not store full credit card numbers or sensitive payment information on our servers.
• Order-specific information, including items purchased, order totals, transaction history, the date and time of your purchases, and any communication you exchange with us related to your order.
• Customer support messages, including inquiries submitted through email, chat, forms, or other contact channels. These may include attachments, screenshots, or descriptions provided to help resolve an issue.
• Technical and browsing data collected automatically when you visit the site. This may include your IP address, device type, operating system, browser type, geographic region, pages viewed, time spent on the site, and how you navigate between pages.
• Cookies, analytics identifiers, and tracking technologies that help us understand site performance, user behavior, and overall functionality. Cookies allow us to remember preferences such as currency, language, or items left in your shopping cart.
• Marketing preferences, including whether you choose to sign up for newsletters, receive promotional offers, or participate in campaigns. You can update these preferences at any time.
• Interaction data related to email engagement, such as whether promotional messages were opened or clicked, helping us tailor better, more relevant communication.
• Device performance data to identify and resolve technical issues—this can include app performance logs, website loading behavior, or error reports.

We do not knowingly collect personal information from children under the age of 16 without verified parental consent. If such information is discovered, it will be promptly removed from our systems.

How We Use Your Information
The information you provide plays a vital role in enabling us to deliver high-quality service. Below is a detailed list of the ways we use your data, along with explanations of why each purpose matters:

• To process your orders, including payment verification, packaging, shipping, delivery tracking, and status updates. Without this information, purchases cannot be completed.
• To contact you when necessary regarding questions, clarifications, or updates about your order. This includes confirmations, shipping notifications, or unexpected issues that require attention.
• To provide customer support and resolve concerns efficiently. The messages, details, and context you offer help us understand your situation and provide accurate assistance.
• To maintain and personalize your online account, including access to past orders, stored addresses, saved preferences, and smoother checkout experiences.
• To analyze browsing patterns and behavior to improve site performance, fix bugs, enhance navigation, and create an easier, more enjoyable shopping experience.
• To send promotional materials, newsletters, or exclusive offers—only if you have opted in. You may unsubscribe at any time without affecting your ability to shop with us.
• To identify suspicious behavior and prevent fraudulent or unauthorized transactions. Fraud prevention systems help protect both customers and THEBIGSPRING LLC from security risks.
• To comply with legal requirements such as tax regulations, financial reporting obligations, and other required business documentation.
• To develop new features, refine our product offerings, and personalize recommendations based on shopping behavior or browsing patterns.
• To maintain platform safety and ensure that all technology components function as intended, including monitoring performance and security conditions.
• To enhance marketing effectiveness by understanding customer interests, measuring campaign success, and ensuring communications are relevant to your preferences.
• To improve user experience by understanding how visitors interact with different parts of the website, which helps us refine layout, content structure, and product presentation.

We process personal data only when supported by a lawful basis, such as fulfilling a contract, meeting legal obligations, protecting legitimate interests, or when you have given clear consent.