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Return to shopAt Thebigspring, your trust matters deeply to us. Every order you place should feel right from the beginning, and when it doesn’t, we want the return process to be simple, fair, and free of confusion. The tables below are designed to make everything easier to navigate.
Return Window
| Condition | Details |
|---|---|
| Return period | 30 days from the date the carrier marks the package as delivered |
| Return eligibility | Item must be postmarked within those 30 days |
| After 30 days | Returns and refunds may no longer be accepted |
This window gives you plenty of time to look over your purchase and make sure it truly meets your expectations.
Item Eligibility Requirements
| Requirement | Description |
|---|---|
| Condition | Must be unused, unworn, unwashed, undamaged, and unaltered |
| Packaging | Original packaging must remain intact (bags, boxes, protective materials) |
| Tags & labels | Must remain attached exactly as received |
| Proof of purchase | Required (receipt, order confirmation email, or packing slip) |
| If requirements are not met | Return may be denied or may qualify for a partial refund |
Our Responsibility
If anything goes wrong on Thebigspring’s side, we take full responsibility.
| Scenario We Cover | Examples | Cost Responsibility |
|---|---|---|
| Manufacturing defects | Misprints, discoloration, stitching issues, fabric flaws, stains | Thebigspring |
| Incorrect product | Wrong size, color, style, or graphic | Thebigspring |
| Printing mistakes | Misaligned text, incorrect design, or errors in production | Thebigspring |
Just email us at support@thebigspring.com with your order number and clear photos of the issue, and we will take care of everything.
Non-Returnable Situations
| Not Eligible for Return | Explanation |
|---|---|
| Incorrect custom details | Wrong size, color, or personalized text entered during purchase |
| Change of mind | Personal preference after receiving the product |
| Minor color variations | Slight differences between screen display and actual product |
Because many of our products are customized, we encourage reviewing all details carefully before completing your order.
How to Start a Return
| Step | What You Need to Do |
|---|---|
| 1 | Email support@thebigspring.com with your order number and a brief explanation |
| 2 | Receive return instructions and the correct return address from our support team |
| 3 | Pack the item securely and ship it using a trackable method |
| 4 | Return shipping costs are the customer’s responsibility unless the issue was caused by us |
| 5 | Original shipping fees are non-refundable |
After We Receive Your Return
| Process | Time Frame |
|---|---|
| Quality Control Review | 3–5 business days |
| Refund Method | Returned to your original payment method |
| Bank/Payment processing time | 5–10 business days depending on your provider |
If you ever need help or have questions about any part of this policy, our team is always ready to assist at support@thebigspring.com.
Thank you for choosing Thebigspring. Your confidence means a lot to us, and we’re committed to making every part of your experience—from checkout to returns—as smooth and reassuring as possible.