Terms & Conditions

About Us & Contact Information

We are Thebigspring, an online retail store based in the United States. Our registered address is 30010 SW 145th Ct, Homestead, FL 33033, United States. Our official website is www.thebigspring.com
(the “Website”).

If you need assistance, you may contact us at:
Email: support@thebigspring.com

Mail: 30010 SW 145th Ct, Homestead, FL 33033, United States

We primarily communicate with customers via email using the contact details provided during checkout.

1. These Terms

These Terms & Conditions apply to all orders placed through our Website. By placing an order, you agree to be bound by these Terms. Please read them carefully before purchasing.

2. Orders & Contract Formation

2.1. When you place an order, you are making an offer to purchase our products.
2.2. A contract is formed once we confirm your order by email.
2.3. If we are unable to accept your order, we will notify you and issue a refund if payment has already been made. This may occur due to product unavailability, pricing errors, or delivery limitations.
2.4. Each accepted order is assigned an order number for reference.

3. Products & Product Information

3.1. Product images on our Website are for reference purposes. Actual colors, packaging, or minor details may vary due to screen settings or manufacturing updates.
3.2. We make reasonable efforts to ensure product descriptions are accurate and up to date.

4. Prices & Payment

4.1. All prices are displayed on the product and checkout pages before payment.
4.2. Applicable taxes and shipping costs are calculated and shown at checkout.
4.3. If a pricing error is identified before order confirmation, we reserve the right to cancel the order and issue a full refund.

5. Shipping & Delivery

5.1. Shipping costs and estimated delivery times are shown during checkout.
5.2. Delivery timelines may vary depending on location and external factors beyond our control.
5.3. If a significant delivery delay occurs, you may contact us to request an order update or cancellation before shipment.

For full shipping details, please refer to our Shipping Policy.

6. Returns & Refunds

6.1. We accept return and refund requests within 14 days of delivery, subject to our Return & Refund Policy.
6.2. Returned items must be unused, in original condition, and returned according to our instructions.
6.3. Refunds are issued to the original payment method once the returned item is received and approved.
6.4. Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.

For full details, please review our Return & Refund Policy.

7. Order Changes & Cancellations

7.1. If you need to modify or cancel an order, please contact us as soon as possible.
7.2. Order changes or cancellations may not be possible once an order has been processed or shipped.

8. Limitation of Liability

We are responsible for providing products with reasonable care. To the extent permitted by law, we are not liable for indirect or unforeseeable losses arising from the use of our Website or products.

9. Personal Information

We collect and use personal information in accordance with our Privacy Policy.

10. Updates to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our Website constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
support@thebigspring.com