Shipping Policy

Effective Date: July 10, 2026

Welcome to Thebigspring (“we,” “our,” or “us”). This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from thebigspring.com. We are committed to providing clear, accurate, and transparent shipping information so you know exactly what to expect before placing an order.

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Summary

• We currently ship only within the United States.
• We do not offer international shipping.
• Order cutoff time: 5:00 PM Eastern Time (ET).
• Orders are prepared within 1–2 business days (Monday–Friday).
• Delivery typically takes 2–4 business days (Monday–Friday) after shipment.
• Some orders may arrive sooner depending on the destination and carrier performance.
• Standard shipping is $6.99 for every order.
• No shipping tax is charged.
• Orders are delivered by USPS, UPS, or FedEx.
• Tracking information is provided once an order has been shipped.

Shipping Coverage

We currently deliver only to addresses located within the United States.

We do not ship to:

• International destinations
• U.S. territories outside our shipping coverage
• Freight forwarding companies (when restricted)
• Addresses where delivery cannot be completed by our shipping carriers

If an order cannot be delivered to the provided address, we may contact you for clarification before shipping.

Order Acceptance Cutoff Time

Orders are accepted for same-day processing until:

5:00 PM Eastern Time (ET)

Orders placed:

• Before 5:00 PM ET begin processing on the same business day.
• After 5:00 PM ET begin processing on the next business day.

Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Submitting an order does not guarantee immediate shipment. All orders remain subject to payment verification, inventory availability, and fraud prevention review.

Order Processing

Our warehouse prepares orders during normal business days only.

Processing Schedule

• Business Days: Monday–Friday
• Processing Time: 1–2 business days

Processing includes:

• Payment verification
• Inventory confirmation
• Quality inspection
• Packaging
• Carrier pickup preparation

Processing time is separate from shipping time.

Shipping Methods and Delivery Times

• Business days refer to Monday through Friday, excluding U.S. federal holidays.
• Delivery estimates begin after your order has been shipped.
• Some shipments may arrive earlier than the estimated delivery window depending on your location and carrier efficiency.

Shipping Carriers

We work with trusted national carriers, including:

• USPS
• UPS
• FedEx

Carrier selection is determined based on destination, package size, logistics availability, and operational efficiency.

Customers cannot request a specific carrier unless such an option is explicitly offered during checkout.

Shipping Fees

We offer a simple, transparent shipping rate.

Additional Information:

• No hidden handling charges
• No shipping tax
• Shipping charges are displayed before payment
• Customers will never be charged shipping fees that were not disclosed during checkout

Delivery Time Information

Estimated delivery times are based on normal operating conditions.

Actual delivery may vary because of:

• Severe weather
• Natural disasters
• Carrier delays
• High seasonal shipping volume
• Public holidays
• Incorrect shipping information provided by the customer
• Events beyond our reasonable control

While we work to meet every estimated delivery date, delivery dates are estimates and are not guaranteed.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP Code
• Contact phone number (if requested)

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment status (when available)

Tracking information may require up to 24 hours after shipment before becoming active.

Multiple Packages

Some orders may be shipped in multiple packages due to:

• Product availability
• Package size limitations
• Warehouse logistics
• Carrier requirements

If this occurs:

• Each shipment receives its own tracking number.
• Additional shipping charges will not be applied unless clearly disclosed before purchase.

Lost Packages

If your package appears lost:

• Verify the shipping address provided during checkout.
• Check your tracking information.
• Look around your delivery location.
• Ask neighbors or building management.
• Contact the shipping carrier.

If you still cannot locate your shipment, please contact our customer support for assistance.

Delayed Deliveries

Unexpected shipping delays may occur.

If your shipment has not arrived within a reasonable time after the estimated delivery window, please contact us and we will assist in investigating the shipment with the carrier.

Refused or Undeliverable Packages

Packages may be returned to us when:

• Delivery is refused.
• The address is incorrect.
• The carrier cannot complete delivery.
• The package is unclaimed.

If a package is returned, we will contact you regarding available options, which may include reshipment after payment of any applicable additional shipping costs.

Damaged Packages

If your package arrives visibly damaged:

• Photograph the package before opening it.
• Photograph the damaged product.
• Keep all packaging materials.
• Contact us promptly for assistance.

Providing photographs helps us process shipping-related claims more efficiently.

Shipping Restrictions

Certain orders may require additional verification before shipment.

We reserve the right to delay or cancel shipment when necessary due to:

• Payment verification
• Fraud prevention
• Inventory discrepancies
• Compliance with applicable laws
• Safety concerns

Customers will be notified if additional information is required.

Order Changes Before Shipment

If your order has not yet entered the shipping process, you may request changes such as:

• Shipping address correction
• Order cancellation
• Product modification

Once an order has been shipped, changes can no longer be guaranteed.

Delivery Completion

An order is considered delivered when the shipping carrier records successful delivery to the shipping address provided by the customer.

Carrier confirmation serves as proof of delivery.

Customer Privacy During Shipping

Shipping requires us to share limited information with shipping providers, including:

• Recipient name
• Shipping address
• Contact information when necessary for delivery

This information is used solely for order fulfillment, shipment tracking, and customer support.

We implement reasonable administrative, technical, and organizational safeguards to protect customer information during processing and shipment.

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website performance, and enhance the shopping experience. Information collected through these technologies is handled in accordance with our Privacy Policy.

Contact Information

If you have any questions regarding shipping, please contact us.

Thebigspring
Website: thebigspring.com
Email: support@thebigspring.com
Business Address:
594 Farmington Ave C1
Hartford, CT 06105-3034
United States
Customer Support Hours:
Monday–Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this Shipping Policy from time to time to reflect operational changes, legal requirements, or improvements to our services.

The latest version will always be published on our website with the updated Effective Date.