Cancel / Change Order Policy

Effective Date: July 10, 2026

At Thebigspring, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This policy explains when cancellations or order changes are possible, how requests are handled, and what to expect throughout the process.

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Summary

• Orders may be canceled or modified before they enter processing or shipment.
• Requests should be submitted as soon as possible after placing an order.
• Once an order has entered processing or has been shipped, cancellations or changes generally cannot be guaranteed.
• There is no cancellation fee.
• Approved cancellations are refunded to the original payment method.
• Refunds for approved cancellations are processed within 7 business days.
• If an order cannot be canceled, it may still qualify for return under our Return & Refund Policy.

Contact Us Immediately

If you need to cancel or modify your order, please contact our Customer Support team as soon as possible.

Email: support@thebigspring.com

Please include:

• Order number
• Full name
• Email address used for the order
• Requested change or cancellation
• Any additional information that may help us process your request

Submitting a request does not guarantee that the order can be canceled or modified.

Order Cancellation

We will make every reasonable effort to cancel your order before it enters processing.

Orders may be canceled if they have not yet:

• Entered warehouse processing
• Been packed for shipment
• Been transferred to a shipping carrier
• Been marked as shipped

If your cancellation request is approved, your order will be canceled and any payment received will be refunded.

Order Changes

If your order has not yet entered processing, you may request changes such as:

• Shipping address correction
• Billing information correction
• Size change (subject to availability)
• Color change (subject to availability)
• Quantity adjustment
• Item replacement with another available product

All requested changes are subject to:

• Inventory availability
• Payment verification
• Order processing status

We cannot guarantee that every requested modification can be completed.

Orders That Cannot Be Changed or Canceled

Once an order has:

• Entered warehouse processing
• Been packaged
• Been assigned to a shipping carrier
• Been shipped

Cancellation or modification may no longer be possible.

If your order has already shipped, please refer to our Return & Refund Policy for available return options.

Refunds for Approved Cancellations

If your cancellation request is approved before shipment:

• A full refund of the amount paid for the canceled items will be issued.
• Refunds are processed within 7 business days.
• Refunds are returned to the original payment method whenever possible.
• The time required for the funds to appear in your account depends on your bank or payment provider.

Out-of-Stock or Unavailable Items

Occasionally, an item may become unavailable after an order has been placed.

If this occurs, we may:

• Contact you regarding available options.
• Offer a replacement product (if available).
• Cancel the unavailable item.
• Cancel the entire order if necessary.

If payment has already been received for unavailable items, an appropriate refund will be issued.

Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information before completing checkout.

If you discover an error, please contact us immediately.

If the order has not yet entered processing, we will make reasonable efforts to update the information.

Once an order has shipped, shipping information generally cannot be changed.

Duplicate Orders

If you accidentally place multiple identical orders, please contact us immediately.

If the duplicate order has not entered processing, we will make reasonable efforts to cancel the additional order(s).

Fraud Prevention

For security purposes, we may delay, modify, or cancel an order if we reasonably suspect:

• Unauthorized payment activity
• Fraudulent transactions
• Identity verification concerns
• Violations of our Terms of Service

We may contact you to verify your order before processing.

Examples

Customer Responsibilities

Customers should:

• Review their order carefully before submitting payment.
• Verify product selection, size, quantity, and shipping address.
• Contact Customer Support immediately if changes are required.

Prompt communication provides the best opportunity for successful modifications or cancellations.

Privacy

Information submitted in connection with cancellation or modification requests is used solely to:

• Verify your identity
• Locate your order
• Process your request
• Prevent fraud
• Provide customer support

Our website may also use cookies and similar technologies to maintain website functionality, improve user experience, analyze website performance, and protect account security. Personal information is handled in accordance with our Privacy Policy.

Contact Information

If you need assistance with canceling or changing an order, please contact us.

Thebigspring
Website: thebigspring.com
Business Address:
594 Farmington Ave C1
Hartford, CT 06105-3034
United States
Email: support@thebigspring.com
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)

Policy Updates

We may update this Cancel / Change Order Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

The latest version will always be available on our website with the updated Effective Date.